Plugable 3.0 USB doesn't detect monitors through HDMI or VGA


#1

I recently purchased the pluggable 3.0 usb docking station. Keyboard etc. work fine. However, HDMI and VGA links to monitors aren’t working. Monitor works through HDMI when I connect it direct to laptop but when connected through the docking station, it doesn’t pick up the monitor. can anyone help?


#2

Hi Tom,

Thank you so much for reaching out to us, I am sorry that you are experiencing this issue, but I would be happy to assist!

Based on the description of the issue, and the fact that the connected USB devices are functioning, we are most likely dealing with an issue associated with your DisplayLink graphics drivers.

When you have a moment, please follow these instructions:

  1. Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely (this is important so the unit resets). Please keep it disconnected until the last step.
  2. Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel -> Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step
  3. Download, extract and run the DisplayLink cleaner tool, found here --> https://s3.amazonaws.com/plugable/bin… and ensure it displays “Cleaning Complete” when done (video walk-through if you need it -> https://youtu.be/AcVV1gD_FvI)
  4. Once the Cleaner has been run, reboot (even if not prompted to)
  5. Now download and install the 8.2 M2 DisplayLink software, found here -->
    http://www.displaylink.com/downloads/…
  6. Reattach the power cable to the dock first. Once the dock is powered on, reconnect it to your system which will trigger the final portion of the installation. If the device is not detected, please click the ‘Skip’ button to allow the process to complete and then reboot the system.

Please let me know how this goes, and if it garnishes any immediate results!

Thank you for your time,
Marc
Product Owner & Technical Support
www.plugable.com/support


#3

Hi Everyone,

We attempted to reach out to Tom, as well as provide some step by step procedures to attempt to resolve the issue that he was experiencing, but we have not received a response back.

We hope that the in depth instructions allowed his device to start performing correctly again, and if he has any questions, or any future customers have any questions, we would be happy to help! Please contact us directly at support@plugable.com

Thank you for your time,
Marc
Product Owner & Technical Support
www.plugable.com/support


#4