Worked 1x then stopped

USB4 UD-4VPD
1

Plugged into Razer 14 and two LG screens via HDMI
Worked perfectly 1x, restarted and now the device has a flashing white light and no display or power passthrough or ethernet.

2

Hi,

Thank you for contacting us, I am sorry this is not working as expected and I am happy to help!

Based on your description I would like to start by fully resetting the docking station and computer to see if this helps to restore the functionality, please perform the following:

  1. Disconnect the docking station from the computer and remove the power connection from the back of the docking station, unplug all USB devices from the docking station
  2. Disconnect the docking station’s power supply from the wall and let both the docking station and power supply sit for 30-90 seconds to fully discharge
  3. Restart the computer
    3.1. In Windows: Start > ( Power Icon ) > Restart
    3.2. In macOS: Apple Menu > Restart
  4. After 30-90 seconds, reconnect the power supply to the wall socket or power strip
  5. Reconnect the power supply to the docking station
    5.1. Verify the white power LED is illuminated on the front of the docking station
    5.2. Please let me know if the power LED is still blinking at this step
  6. Reconnect the docking station to the computer
    6.1. Please be sure to use the original USB4 data cable provided with the docking station
    6.2. Connect the cable directly from the docking station to the computer, adapters, hubs, or cable extensions may reduce the docking station’s capabilities or prevent detection
  7. Check for the external displays to be detected on the system, if they are not detected please let me know
  8. Reconnect USB devices to the docking station one at a time, test each device to make sure it is working before connecting the next device.

Please let me know if this helps, if not we can go from here.

Pat
Plugable Technology
support@plugable.com

3

Hello,

We’re closing this thread due to inactivity, but if you have any further questions please feel free to contact support@plugable.com and we’ll be happy to help.

Thanks,

Pat
Plugable Technologies
support@plugable.com