Hi
Similar to this post device worked once then power LED started blinking.
I followed the steps to reset the dock / power supply but the LED continues to blink and dock is unusable / unable to detect attached displays.
Does it need to be returned or are there addition troubleshooting steps I can follow?
Hello there,
Thank you for contacting Plugable support. I am sorry things are not working as expected while using your Plugable product and I would be happy to help.
Given the steps already taken, you are welcome to return the device if that is more convenient. Otherwise, we are more than happy to help troubleshoot. We’ll want to take a closer look at the device, your host, and any other factors that will be difficult to do here on our forums.
If you’d like to continue troubleshooting, would you be willing to reach out to us via our internal ticket system at support@plugable.com or https://plugable.com/pages/support
Note: If you do, be sure to reference ticket #439187
Apologies again for the frustration, and thank you for giving us the chance to help.
Sincerely,
Mychal
Plugable Technologies
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