Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.
We unfortunately have no experience with this webcam model so we cannot say if this is expected behavior or not. We can say that some users have had issues with the Logitech Brio 4K webcam, however, it’s been mixed as some users have had no issues. At this time I do not believe we’ve encountered any reports of other webcams having troubles.
I’d suggest that we get more information to proceed further. We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the dock with the webcam attached to it into your computer, then go to this page and follow the instructions there:
When emailing us the diagnostic zip file results to email@example.com please reference ticket “331271”.
Please don’t hesitate to let us know of other questions.
Thanks again for contacting Plugable support and best wishes!
Senior Engineer | Product Owner