UGA-2K-A 1600 x 900


#1

Hi,

I have just installed the adapter and I am not offered 1600x900 as a resolution for the following monitor:
Samsung Syncmaster S20B300

The following posts suggest it should be supported.

http://support.plugable.com/plugable/…

http://support.plugable.com/plugable/…

Is there anything obvious I may be missing?

Thanks,
Neil


#2

Hello Neil,

I am sorry to hear this. We might have an EDID (http://en.wikipedia.org/wiki/Extended…) problem, your are mirroring your display and the aspect ration of your other display does not support the desired resolution, or your GPU or graphics chipset might be out of date. I would need to take a closer look via PlugDebug. It allows us to get a better idea of which driver versions are on the system, as well as diagnostic and installation logs, while minimizing the amount of questions we send your way when we are looking into an issue.

Please head over to -> http://plugable.com/support/plugdebug. There you will find a download link as well as instructions. Please be sure to have the display adapter plugged into the computer with its monitor when running this tool and attach the resulting zip file in the reply to this email (directly to support@plugable.com, this forum does not support attachments). Once we have the .zip file it generates, we will get a better idea of how to best proceed.

Kind regards,
Patric
Plugable Technologies


#3

Hi,

Thanks for your response. I have e-mailed the file as requested.

Neil


#4

Using a different cable worked.

THANK YOU!!!

Neil


#5

Hello Neil,

You are welcome and thank you for the status update. I am happy to hear you are up and running.

Kind regards,
Patric
Plugable Technologies


#6