I purchased your UD-MSTHDC docking station two weeks ago. I’ve had it docked ro a Chromebook, two monitors, keyboard, and wireless headset with no trouble with it until today. In the middle of using it, the monitors went blank and the dock’s power button began blinking white. No power or connections are now working from the dock. I’ve followed all the recommended troubleshooting steps – disconnecting cables, power, and holding the power button for 5-10 seconds. Based on this thread on your support site, it appears to be a problem with your power adapter.
Hi Neil,
Thank you for reaching out and for the detailed description of what happened with your UD-MSTHDC docking station. Based on your report and the troubleshooting you’ve already performed, this behavior does appear to indicate a hardware-related fault with the dock or its power adapter.
We’ve reached out to you directly through the support ticket you opened so we can assist with a warranty replacement and make sure you’re back up and running as soon as possible.
For anyone else following along, if you encounter similar symptoms (a blinking white power light with no power or video output), please reach out to us directly at support@plugable.com. We’ll review your specific setup and help determine the best next steps.
Best,
Michael S.
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