Plugable USB 3.0 suddenly stopped recognizing external monitors

My surface stopped recognizing external monitors, other USB connected devices like keyboard and mouse work, but the monitors which work for other devices are no longer recognized. I tried re-installing the driver, and rolling back my display adaptor, neither worked.

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Hi Shawn,

Thanks for reaching out to Plugable support and for joining our forums.

Thanks for emailing us too and for sending us the PlugDebug logs, as we discussed by email it looks like your docking station has failed and we’ll be sending a replacement dock. I’ll update the post here with the final resolution once we’ve verified that the issue is resolved.

Thanks!
-Andrew

Andrew-
Thanks but the new docking stations has the same issues as the old, it will recognize other USB devices, but not external monitors, please advise.
Shawn

Hi Shawn,

I’m sorry that you’re seeing issues with the replacement dock we sent you and I hope that you did see the email response I sent you after I reviewed the latest logs. I hope that you were able to resolve the issue but please do let us know if you’re still seeing any issues or if you have any questions we can help with.

Thanks!
-Andrew