Plugable USB 3.0 suddenly stopped recognizing external monitors

My surface stopped recognizing external monitors, other USB connected devices like keyboard and mouse work, but the monitors which work for other devices are no longer recognized. I tried re-installing the driver, and rolling back my display adaptor, neither worked.

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Hi Shawn,

Thanks for reaching out to Plugable support and for joining our forums.

Thanks for emailing us too and for sending us the PlugDebug logs, as we discussed by email it looks like your docking station has failed and we’ll be sending a replacement dock which should resolve the issue.


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