Monitor not detected when connected via DisplayPort to HP DisplayLink 4K hub

On a new Lenovo X1 laptop with the HP DisplayLink 4K dock, I plug in a Lenovo ThinkVision monitor via DisplayPort, and it is not detected. Ensured latest drivers are installed including the DisplayLink manager, which shows the hub, and “No display detected” under it. However, If I use HDMI, it works. Unfortunately, that isn’t a solution for me as I have 2 external monitors and the other requires the single HDMI port on the dock, so this monitor must use the DisplayPort.

Tried steps in older post with no success
displayport not working - USB Docking Stations / UD-ULTC4K - Plugable Support

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Hello Scott,

Thanks for contacting Plugable support! I’m sorry to hear about this display issue through your docking station, but I’d be happy to help!

I’d like to investigate further.

In this case, can you reach out to us directly?

We’d love to help with your Plugable device.

We can be reached directly at

Please include the model of the Plugable product that your using and “ticket #364216” in the email.

Thanks for giving us a chance to help!

Omar D.
Plugable Technologies

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