Thanks for getting back to me with that detail.
Given what we’re seeing already and the issue at hand, I’d like to go ahead and send you a warranty replacement switch to help us make sure that the hardware is working as expected.
To get this process started, please contact us directly at support@plugable.com with the following pieces of information:
- The Amazon Order ID (or other proof of purchase) associated with the Plugable switch
- A preferred shipping address
You may include “Ticket #365739” in the subject line of the email so that we can match up this post to the case.
Thanks for your patience!
Mitchell