Hello! I have same problem with my acer triton 300. Monitor connected at display port is ok, but not with HDMI one. Anyway, when I connect monitor in HDMI port windows detects “new hardware” but in device management it is like if the drivers are missing
Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.
We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the dock with your monitor attached into your computer, then go to this page and follow the instructions there:
Please reference ticket 330073 in your email to us with the diagnostics results.
Please don’t hesitate to let us know of other questions.
Thanks again for contacting Plugable support and best wishes!
Senior Engineer | Product Owner
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