I understand your frustration. If there was anything we could do, we would.
Please read Apple’s support forums on this issue, e.g.:
You’ll find lots of company on this issue, it’s nothing to do with a particular brand of hub – it’s across the board with USB 3.0 hubs, but also seems have started happening with 10.8 with some other combinations of hardware.
This problem does not happen with Microsoft’s Windows 8 USB 3.0 stack (or Renesas’ … , or VIA’s …) or Linux’s USB 3.0 stack. USB 3.0 hard drives we’ve tested have no problems resuming from sleep with a USB 3.0 hub with any of these systems.
This problem happens on Mac 10.8 and 10.8.1 with all brands of USB 3.0 hubs that we’re aware of. We’ve tested several. It does not universally happen with USB 2.0 hubs (I think our comment about 10.6.8 above was mistaken in the sense that it was a USB 3.0 hub on a USB 2.0 only system).
This isn’t a firmware issue, it’s an issue with Apple’s USB Hub driver – and you wouldn’t want us trying to replace an operating system component. That wouldn’t work out well. Apple has to fix this.
Because of the wide impact, we expect Apple will fix it soon in a 10.8 update, but we can’t control their schedule. Apple doesn’t give outside hardware makers any special ability to influence their internal development teams.
Some technical background on hubs and drivers: USB Hubs don’t have their own driver (that’s why there’s never a CD or driver install needed for any standard USB hub), because the software interface to USB hubs is standardized, and driver support for hubs part of the core USB 3.0 stack (along with the host controller, etc.) provided by the operating system. So there is a driver, it’s the same one that will load for all hubs, and in the case of Mac OS X 10.8, it’s provided by Apple.
Now back to what we can do:
Even when we’re not at fault, we do stand behind our product and try to make things right. We don’t want our customers suffering for any reason.
And particularly, we never want customers stuck with hardware that won’t work for them. So please go for the refund for your Amazon order, and if Amazon (for whatever reason) doesn’t give you a full refund, including shipping, please just email your Amazon order # to email@example.com and we’ll cover the rest (we can look up Amazon orders to see what portion has already been refunded).
By the way, Amazon makes their stated policies a little stricter than the actual implementation (they want to exceed expectations). So you may find the shipping reimbursement is no problem in practice.
Again, I’m sorry for your frustration. I hope this provides context for why we can’t fix Apple’s problem here – it’s got to be an Apple fix.