Hi there – I have a Dell XPS 9560 running Windows 10, connected to a UD-ULTCDL with a monitor, mouse/keyboard, usb audio device, and ethernet. Most nights I disconnect the dock and sleep the laptop.
When I turn the laptop back on in the morning and plug it into the doc, I end up on wifi. If I restart the dock, the ethernet connection works, but it doesn’t work when I start everything up.
Any ideas? More info I can provide to help debug this? Thanks!
Hello Mike,
Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.
We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the dock into your computer, then go to this page and follow the instructions there:
http://plugable.com/support/plugdebug
Please don’t hesitate to let us know of other questions.
Thanks again for contacting Plugable support and best wishes!
Joshua Henry
Senior Engineer
Plugable Technologies
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