Displays stopped working properly

Hi there - I purchased a ULTC4K triple display docking station very recently. Prior to starting my laptop (Dell XPS13-1970) I installed the DisplayPort drivers from Plugable’s site as the directions stated.

I have x3 LG FHD monitors (27MN60T-W.AUS) and things worked as expected the first day. After unplugging the docking station, something seemed to have changed.

When plugged back in, there was a lot of flickering as Windows 10 worked to get the orientation figured out. Now, my laptop is only recognizing 1 of the 3 external LG displays which is connected via HDMI. Bud oddly enough, 1 of the monitors is showing my Windows desktop (but I can’t reach it) and the 3rd is black.

Not sure how to fix this, I’ve tried to uninstall and reinstall drivers without any luck/change.

Device Manager

Current Setup showing what Windows recognizes. The only recognized external display is connected to dock via HDMI. Other 2 are via single HDMI to DisplayPort cords.

I don’t think it’s fair to blame the HDMI to DP cord, this was working as expected when I first connected everything at first use.

Please help! Not fun.

Here is the set-up I was referring to (couldn’t add 2 embedded pics).

Hello Bryan,

Thanks for contacting Plugable support! I’m sorry to hear about this display issue through your Plugable docking station, but I’d be happy to help!
Thank you for sending those pictures to help troubleshoot the issue.

I’d like to request some logs from your system to investigate further. Could you please keep the Plugable dock connected to your system (with the non-working displays still attached), then navigate to our PlugDebug tool (https://plugable.com/support/plugdebug) and follow the instructions there?

Please send the results to us directly via support@plugable.com with ‘For Ticket 339048’ in the subject line. This will allow us to match things up and examine some log files from your system to determine the next steps.

Please also include your Amazon Order ID number for the docking station purchase in your direct email. Please do not post the Order ID or the PlugDebug file in our public forum.

Thank you for giving us the chance to help!

Thanks, Omar! Just replied with those logs as requested.

I’m having the identical issue on Windows 10 also on a Dell. I’ll open a ticket and send the logs over. Thx!

As an update to this post, the original poster was sent a replacement device which resolved the issues reported.

Our other customer reporting similiar issues were able to resolve the problem with our standard DisplayLink clean re-install procedure:

  1. Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely (this is important so the unit resets). Please keep it disconnected until the last step.
  2. Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel -> Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step
  3. Download and run the DisplayLink Installation Cleaner utility, found here --> https://s3.amazonaws.com/plugable/bin/DisplayLink/DisplayLink+Installation+Cleaner+9.1.1462.exe and ensure it displays “Cleaning Complete” when done (video walk-through if you need it -> https://youtu.be/AcVV1gD_FvI)
  4. Once the Cleaner has been run, reboot (even if not prompted to)
  5. Now download and install the 10.1 M0 DisplayLink software, found here --> https://plugable.s3.amazonaws.com/bin/DisplayLink/DisplayLink+USB+Graphics+Software+for+Windows+10.1+M0.exe
  6. Reattach the power cable to the dock first. Once the dock is powered on, reconnect it to your system. If the device is not detected, please reboot the system.

I’ll be closing this thread, but for anyone else seeing similiar issues, please feel free to open a post or reach out to us directly at support@plugable.com. Thanks!

Mitchell