Displays stopped working properly

Hi there - I purchased a ULTC4K triple display docking station very recently. Prior to starting my laptop (Dell XPS13-1970) I installed the DisplayPort drivers from Plugable’s site as the directions stated.

I have x3 LG FHD monitors (27MN60T-W.AUS) and things worked as expected the first day. After unplugging the docking station, something seemed to have changed.

When plugged back in, there was a lot of flickering as Windows 10 worked to get the orientation figured out. Now, my laptop is only recognizing 1 of the 3 external LG displays which is connected via HDMI. Bud oddly enough, 1 of the monitors is showing my Windows desktop (but I can’t reach it) and the 3rd is black.

Not sure how to fix this, I’ve tried to uninstall and reinstall drivers without any luck/change.

Device Manager

Current Setup showing what Windows recognizes. The only recognized external display is connected to dock via HDMI. Other 2 are via single HDMI to DisplayPort cords.

I don’t think it’s fair to blame the HDMI to DP cord, this was working as expected when I first connected everything at first use.

Please help! Not fun.

Here is the set-up I was referring to (couldn’t add 2 embedded pics).

Hello Bryan,

Thanks for contacting Plugable support! I’m sorry to hear about this display issue through your Plugable docking station, but I’d be happy to help!
Thank you for sending those pictures to help troubleshoot the issue.

I’d like to request some logs from your system to investigate further. Could you please keep the Plugable dock connected to your system (with the non-working displays still attached), then navigate to our PlugDebug tool (https://plugable.com/support/plugdebug) and follow the instructions there?

Please send the results to us directly via support@plugable.com with ‘For Ticket 339048’ in the subject line. This will allow us to match things up and examine some log files from your system to determine the next steps.

Please also include your Amazon Order ID number for the docking station purchase in your direct email. Please do not post the Order ID or the PlugDebug file in our public forum.

Thank you for giving us the chance to help!

Thanks, Omar! Just replied with those logs as requested.

I’m having the identical issue on Windows 10 also on a Dell. I’ll open a ticket and send the logs over. Thx!