Critical Error: UserMode

[stuck_in_nola]

My device is consistently producing an error that the USB device not recognized and this is the following error. The keyboard and mouse still work, but no monitor support.

Log Name: System
Source: Microsoft-Windows-DriverFrameworks-UserMode
Date: 10/16/2020 8:20:45 AM
Event ID: 10111
Task Category: User-mode Driver problems.
Level: Critical
Keywords:
User: SYSTEM
Computer: DESKTOP-CPL2J2I
Description:
The device Plugable UD_6950H (location 0000.000d.0000.004.002.000.000.000.000) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.
Event Xml:



10111
1
1
64
0
0x2000000000000000

11807


System
DESKTOP-CPL2J2I




{708186b2-d046-4522-9899-a6a725af72a7}
Plugable UD_6950H
0000.000d.0000.004.002.000.000.000.000
USB\VID_17E9&PID_6011&MI_01\7&23B10190&1&0001
5

[Andrew_Taylor]

Hi!

Thank you for reaching out to Plugable support and for joining our forums, we are always happy to help with your questions. I’m sorry to hear about the issue you’re seeing with our docking station and I’ll ask you to please try the following steps to reset the docking station and the software it uses to see if that helps the issue you’re seeing.

1. Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely. Please keep it disconnected until the last step.

2. Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel → Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step

3. Download, extract and run the DisplayLink cleaner tool, found here → https://s3.amazonaws.com/plugable/bin/DisplayLink/DisplayLink+Installation+Cleaner+9.1.1462.exe

4. Once the Cleaner has been run, reboot (even if not prompted to)

5. Now download and install the 9.2 M3 DisplayLink software, found here → https://plugable.s3.amazonaws.com/bin/DisplayLink/DisplayLink+USB+Graphics+Software+for+Windows+9.2+M3.exe

6. Reattach the power cable to the dock first. Once the dock is powered on, reconnect it to your system which will trigger the final portion of the installation

If that doesn’t fix the situation, please let us know so we can follow up with you directly to get more information about your setup to see if your device is defective and would need to be replaced.

Thank you and please let us know what questions you have.

Thanks!
-Andrew

[stuck_in_nola]

That worked. Thanks for the quick response!