Critical Error on Windows

I Keep getting this error on my laptop. I have two external monitors both 1440p .It keeps Disconnecting every 10 mins. all the windows on right monitor is moving to left side after it reconnected automatically.

The device Plugable UD_6950H (location 0004.0000.0004. is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.

I read this topic.
But this doesn’t solve my issue.




  • {8aa65f00-ad62-48e8-af4b-8f93682cfbec} Plugable UD_6950H 0004.0000.0004. USB\VID_17E9&PID_6011&MI_00\8&3717559A&1&0000 5

Thank you for contacting Plugable support. We would like to take a closer look at your system to better help assist but require some additional information. Instead of posting that information here, could you please contact us directly via email? To do this, please email us at In the subject of your direct email, please reference case which will allow us to match things up and then provide the next steps.

Apologies for the extra steps in the process, and we thank you for giving us the chance to help!

Best regards,

Michael S.

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