Connection to screens keeps dropping & cutting off


#1

Hi,

I’m using the UD-ULTC4K Docking station with the following setup:

  • Lenovo X1 Carbon 5th Gen - Skylake (Type 20K4, 20K3) Laptop (ThinkPad) - Type 20K3
  • Two Dell Screens P2217H (https://www.dell.com/ee/business/p/dell-p2217h-monitor/pd) which has straight Display Port cable going into both Display Port sockets.
  • LAN Connection \ Wired Keyboard and Mouse \ Power supply cable
  • USB-C cabling running into the Lenovo laptop from the dock supplying charge and connection to screens
  • Windows 10 O/S

The screens blink and lose connection between 5 - 20 times a day. We are running the latest software from your website which is - Display Links Graphic Driver 8.6.1294.0

Could you please advise how we can troubleshoot this issue or recommend a solution to this issue?

Thanks
Louis


#2

Hello Louis,

Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.

We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the dock into your computer, then go to this page and follow the instructions there:

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry
Plugable Technologies