First, it would be helpful if older threads didn’t get closed in case other people had helpful information. Auto locking is not helpful for a support forum.
I tried many things to try to fix my issue but the one thing that seems to work is that I changed the USB-C port on my laptop that I was connecting to the docking station with. I don’t know if the port itself is flaking out or what but I’m going to disable and delete that port from device manager and switch back to see if the problem returns.
The device Plugable UD-ULTC4K (location 0039.0000.0000.003.003.002.000.000.000) is offline due to a user-mode driver crash. Windows will attempt to restart the device 3 more times. Please contact the device manufacturer for more information about this problem.
Yes, I pointed this out. While it may be helpful to you, it is not helpful to the customers. Why even bother making a forum if you’re going to do that? Just use a ticket tracking system like everyone else in the world.
I know you can’t change this, but please mention this to your supervisors.
We do actually have a ticketing system through ZenDesk: if you contact us at support@plugable.com we can assist you there if you prefer via email. At this time we don’t have plans to change how our support forum operates, but we appreciate the feedback.
Regarding your issue what make and model laptop do you have? Is it also a Lenovo X1 Carbon 5th Gen like in the other thread?
The error you are seeing could be caused by a great many things, so it’s hard to know without looking at more in-depth diagnostic logs: We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the dock into your computer, then go to this page and follow the instructions there: