Thank you for sending the log files via email, unfortunately they don’t show a specific cause for this behavior. The logs do show the USBC-NVME enclosure is detected but the installed SSD is not being detected, as if the drive were not installed into the enclosure when the PlugDebug tool was run.
ASUS’s US support site was offline earlier, but I did not find any updated BIOS or firmware for the laptop on the international support sites. BIOS or system firmware could affect USB connectivity.
The excessive heating without the file system detected by the computer is not expected behavior, but is likely caused by the failure for the SSD to be detected. I don’t expect it is writing any data, simply it is stuck in a high performance state, essentially idling at full power instead of entering a lower performance state.
I recommend we attempt to re-flash the firmware using the USBC-NVME firmware update available from our download page here ( https://plugable.com/drivers/hddockfirmware/#nvme ).
The README.pdf file includes the full update instructions, please right-click on the “USBC-NVME_RealtekFirmware202003.zip” archive and extract the contents before running the update application ( double-clicking to open the zip file and running the update utility will cause an error ).
After updating the firmware on the enclosure please try it with the ASUS notebook again and let me know if this helps.
If you have access to a powered USB 3.0 hub we can try connecting the hug to the ASUS, with the enclosure connected to the hub to help rule out a power problem.
Thank you, I look forward to your reply.