Won't establish connection

Getting the error message “Windows stopped this device because it has problems” code 43 when plugging in the 2.0 cables. Just get this error on one end (the new computer-both Win 10)

Hello,

Thanks for your post! I’m sorry to hear about the Code 43 issue while using the transfer cable on your new computer. I’d be happy to help you troubleshoot.

If you haven’t done so already, I would recommend restarting your computer, plugging the cable into different USB ports, and also try swapping the cable ends around to see if that gets it recognized properly.

If you need further assistance, please leave the cable connected to your computer, then download and run our diagnostic tool from this link: https://plugable.com/pages/plugdebug. The tool will put a results folder on your computer’s desktop view. Please email the folder to us directly at: support@plugable.com with Ticket #328784 in the subject line.