Wireless network stops working when plugging in dock


#1

Same problem as this guy:
http://support.plugable.com/plugable/…

As soon as i connect the dock (UD-3900) to my Lenovo Yoga 2, my wireless network changes from “connected” to “limited”. I currently have no ethernet cable in the dock, so my internet stops working when connecting the dock.


#2

Hi Christian,

Thanks for contacting us. Sorry the dock seems to be affecting Wi-Fi when plugged in.

May I ask you to check to see if you have the latest wireless card drivers installed for your Yoga and if not update them to the latest? We have seen a few instances where updating the Wi-Fi drivers helps. If you let me know what model Yoga you have I should be able to find a link to the latest driver for you.

If that does not resolve the issue, please send an email to support@plugable.com and reference ticket 81129 in the subject line and we will be glad to help!

Bob
Plugable Technologies
www.plugable.com/support


#3

I have exactly the same issue. i have just bought the Plugable UD-3900 to use when working from home. I using it with a brand new Lenovo X240 running windows 7 Enterprise edition SP1.

I don’t have an ethernet cable option at present; I primarily bought the 3900 to use my peripherals as the laptop is very small.

Any help would be greatly appreciated.

Thank you,

Michael


#4

Hi Michael,

I see you also reached out to us via support@plugable.com. I will work with you directly through our ticket system.

Thank you,

Bob
Plugable Technologies
www.plugable.com/support


#5