Wireless mouse and keyboard not working through UD 3900

UD 3900 working for external monitors, but wireless mouse and wireless keyboard not recognized through docking station (I have plugged the USB receivers into the USB 2.0 ports in the back of the device). Wireless mouse and wireless keyboard work just fine if the receivers are plugged directly into the laptop, but not when plugged into dock.

Hello Roy,

Thanks for contacting us! We’re sorry that your wireless mouse and keyboard are not working with your docking station as expected. Most USB receivers for wireless mice and keyboards operate in the 2.4Ghz band. When connecting the receiver to any USB 3.0 port, there is potential for interference that can affect the devices performance.

The most effective method is to add a short USB 2.0 extension cable between the dock and the receiver to mitigate the effect, and many wireless keyboards and mice come with such a cable for this reason. Intel has a technical whitepaper on the behavior here: http://www.intel.com/content/www/us/e…

If you have any other questions, please let us know. We’re always happy to help.

Thank You,

Plugable Technologies

I have tried using different lengths of extension USB cable none of them work, is there anything else i can do besides finding another docking station