Windows update disables UGA-125


#1

I am running a UGA-125 on my Windows 8 system, or at least I was, until I just put a Displaylink update on from Windows Update (Created in November).

Now it refuses to work, unplug/replugging gets a USB “unknown device” message.

Help!

Bryan.

Update details;

DisplayLink Corp. - Other hardware - DisplayLink Display Adapter (0379)
Installation date: ‎12/‎14/‎2012 10:26 PM
Installation status: Succeeded
Update type: Optional
DisplayLink Corp. Other hardware software update released in November, 2012


#2

Hi Bryan,

Sorry to hear about the issue with your UGA-125 getting disabled. I’ll be able to help. Here’s a link to instructions on how to run the DisplayLink Support Tool.

http://plugable.com/support/tools/dis…

Please run the support tool and forward the resulting log file along with your Amazon Order Id over to us at support@plugable.com and we’ll get you fixed up.

Thanks,
Jerome.

Plugable Technologies


#3