Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

dell inspiron 1457
windows 10
norton internet security
I have a usb mouse and keyboard plugged into one of the usb ports, and both of them work fine.
My system is not detecting multiple monitors

I changed from my own norton license to the one provided by comcast/xfinity. Their tech support walked me through the uninstall/reinstall
I believe this was working after the norton change