I recently purchased the USB-C NVMe enclosure but I’m running into an issue. When I use the provided USB-C to USB-A port on my Windows 11 machine it recognizes the drive and I can use it but when I use the USB-C to USB-C it says that it’s not recognized.
I tested the same exact cable on my macbook and it recognizes and shows the drive fine. I also tested the enclosure by removing the drive and plugging it in empty and the device manager shows the Realtek but when I put the drive in and plug it in via USB-C i get that issue.
I’ve tried restarting my PC, checked for updates, and I know that the port itself on the PC works just fine since it recognizes the empty enclosure and other devices too.
Thank you for contacting us, I am sorry this is not working as expected and I am happy to help!
Thank you for confirming the USB Type-C cable is working as expected with the MacBook and only not working as expected with the Windows host.
When the SSD is removed from the enclosure and it is connected to the computer it will only negotiate a USB 2.0 data connection, however when the SSD is installed the enclosure will prioritize a USB 3 data connection. This could indicate the USB Type-C port on the computer is not properly communicating at USB 3.0 data rates.
May I ask what other USB Type-C devices have been tested with the same Type-C port on the computer, and if these are all USB 3 data rate devices, or if they are USB 2.0?
Additionally, may I ask the manufacturer name and model of the computer, or if it is a custom-built desktop computer please let me know the manufacturer name and model of the system main-board.
Open the Start Menu and search for “msinfo32” and launch the first search result
Please let me know the values from the following entries ( on the right column ):
2a) “System Model”
2b) “System SKU”
Please feel free to attach a screenshot of this window to your reply email if you prefer by using the Windows Snipping Tool ( from the Start Menu search for “Snipping” ) and I can get the details from there
Thank you for these additional details, I look forward to your reply email and we can proceed from here.
We’re closing this thread due to inactivity, but if you have any further questions please feel free to contact support@plugable.com and we’ll be happy to help.