Windows 10 Ver 1511 Does not Load with Displaylink UD3900 plugged in


#1

Hi, My Pluggable UD3900 is running on your latest displaylink driver 7.9 M3. However, since the latest Windows 10 ver 1511 update Windows will not complete a login after starting. If I remove the UD3900 my machine is back and starting in 25 seconds. Will you have a new updated displayling driver to work with Win 1511 soon?


#2

Hi Paul,

Thanks for posting. I’d be happy to help with your docking station!

Very interesting the behavior you describe after installing the latest cumulative update from Microsoft -> https://support.microsoft.com/en-us/k… We have been testing with this update since yesterday and haven’t seen any behavior like you describe. While there can always be potential issues after a large update that affect even those not using our products ( for example http://www.infoworld.com/article/3011…), our first step is to perform a clean install of the DisplayLink driver to see if that changes the behavior. Please follow these steps:

  1. Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely. Please keep it disconnected until the last step.
  2. Uninstall the DisplayLink Core software from the Control Panel -> Programs and Features.
  3. Download, extract and run the DisplayLink cleaner tool, found here --> http://displaylink.com/support/sla.ph… (video walk-through -> https://youtu.be/AcVV1gD_FvI)
  4. Once the Cleaner has been run, reboot (even if not prompted to)
  5. Now download and install the 7.9 M3 DisplayLink software, found here --> http://www.displaylink.com/downloads/…
  6. Reattach the power cable to the dock first. Once the dock is powered on, reconnect it to your system when prompted by the installer which will trigger the final portion of the installation

Let us know if that helps when you have a moment and we’ll go from there.

Thank you,

Bob
Plugable Technologies
www.plugable.com/support


#3

Hi Bob,
Thanks for the reply and advice. I have followed your steps on my setup and I can now log in to Windows 10 with the dock attached. However, the spinning circle is now on for 75 seconds before the desktop loads. If I remove the dock and boot, after entering my password the spinning circle is only up for 20 seconds before the laptop screen displays the desktop. So, the clean install of the drivers has solved a problem, but the desktop load is rather slow, but I can live with it until a new upgrade to the driver is available. Thanks for your help.
Regards,
Paul


#4

Hi Bob,
I was a bit to hasty in my reply that all was well if a bit slow, my next re-boot gave me the spinning Windows 10 white log in circle without ever loading the desktop. I have sent Displaylink technical support (Alban Rampon: technical_enquiries@displaylink.com) some log files using the support tool they have and have now gone back to loading Windows with the dock unplugged. This has solved the issue, as Windows 10 Ver 1511 and the latest update now loads in under 30 seconds, I then reconnect the dock and it works fine, but I have to remove the dock to get Windows to shut down quickly. If I leave the dock attached Windows takes an age to shut down. So my work around is start and close Windows 10 Ver 1511 with the dock removed, when everything is up, attach the dock and work as normal, remove dock and shut down. Not the end of the world, but hopefully a solution can be found by Displaylink.


#5

Hi Paul,

Thanks for getting back with the updates, and thanks for engaging DisplayLink directly. We still haven’t been able to replicate the issue in house and yours appears to be the first report of this phenomenon after the latest Windows update. To not confuse the issue further with two different sources providing assistance, please let us know the results of DisplayLink’s findings as time allows and we can continue forward from there.

Thank you for your patience,

Bob


#6

Hi Bob,
After yesterdays Windows 10 updates, the dock is now working again when left plugged in on startup and shutdown. So, it does look like a Windows 10 Version 1511 issue, hopefully now resolved by the latest Windows updates…
Paul


#7

Hi Paul,

Thanks for getting back with the update. I am glad everything is working properly now after the latest update. Please let us know if anything changes and we will be happy to help!

Thank you,

Bob


#8