I have updated today to the 2004 Windows 10. Now the Ethernet won’t connect if it is via the dock. Plugged direct into the laptop and it connects fine. I have restarted the modem and laptop.
There are no lights on the back of the dock when the ethernet cable is plugged in.
It was working fine just before updating Windows. 2 hrs later (that’s how long the update took) it wasn’t.
I’ve sorted this.
First was uninstall, use the cleaner, restart and reinstall.
No joy.
Then I turned off the dock by disconnecting the power and reconnected
SUCCESS!
Hi Jeff,
Thank you for posting, and thank you for the quick follow-up letting us know how you resolved the issue (you did an excellent job troubleshooting the problem).
For the benefit of anyone else following this thread, the steps that Jeff took are similar to what we describe here → https://plugable.com/2020/10/21/windows-10-october-2020-update-and-plugable-displaylink-usb-docking-stations-and-usb-video-adapters/
Please let us know if you need any help in the future, and please have a good day!
Bob
Plugable Technologies
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