will cable work if you have different sped ports 2.0 3.0 on old/new computer

every thing works fine until i get to plug in cable. both old computer and new computer screen say "awaiting cable plug in.
I have tried different ports on bothe computers.

my old computer has 2.0 ports. my new computer has 3.0 ports.

troubleshooting on new computer says cable/ports not compatable, will not work.

Is there a fix for this?

Hi Raymond,

Thank you for posting your question.

The cable should work fine with both USB 2.0 and USB 3.0 ports.

Are you using the Bravura Easy Computer Sync software?

Thank you,

Plugable Support