Why doesn't my Elgato game capture connect sound with my Plugable 3.0 docking station

Hi Hunter,

Thank you so much for letting me know! The El Gato Capture card can be a tricky item to utilize, even when connected directly to the system. Are you utilizing the OBS software for streaming or recording, or the supplied El Gato Capture HD software?

Due to the required transfer amount, and data that is being transmitted, it may not be optimal to connect the El Gato via the docking station, as it could create performance related issues.

If you disconnect the AC Adapter from the docking station, and remove the El Gato USB cable from the docking station, and then wait 30 seconds, and then reconnect them, does the same behavior occur?

Thank you for your patience,
Marc
Product Owner & Technical Support
www.plugable.com/support