Hi Hunter!
I am so glad that you were able to respond! I just wanted to verify that you were using the individual USB 3.0 ports on the front.
El Gato Capture devices require either individual audio output to be controlled by the El Gato Sound Capture software, or via the Passthrough ports on the capture card, when using OBS.
If you connect the El Gato, and then check the “PlayBack devices” menu inside of the audio settings, which device is set as default? Are you connecting a specific console to the capture card, or is it occurring on any connected HDMI device?
Thank you for your patience,
Marc
Product Owner & Technical Support
www.plugable.com/support