Where is my Product Key???


#1

I purchased the Plugable UBS 2.0 Transfer Cable that comes with a free copy of “Easy Computer Sync.” However, when I try to use the Easy Transfer Sync it asks for a Product Key that was not included in the packaging. Of course, when I call support, I get sent to voice mail…


#2

Hi Cindy,

Thanks for posting. The product key uniquely matched to your Amazon order # was emailed to the email address registered with Amazon when the cable shipped.

You can always request that we re-lookup the product key and sent to you by emailing your Amazon order # to support@plugable.com. It’s only with the order # that we can look it up easily.

I hope that background helps. Please check for that existing email, and email support@plugable.com if it’s lost for any reason. Thank you!


#3