When Plugging in new USB devices, nothing happens


#1

It’s probably me, however this is a new 3900.

The external monitors are working.
Charging my mouse with usb cable is working.

However, I have plugged in today:

  • Logitech c920 webcam
  • Audio-Technica usb microphone

Neither are recognized at all. I’ve plugged into the usb on the back and in the front.

And I’ve plugged them into my laptop directly and they work there.

This is my 2nd 3900 ( I love these units ) and the previous one did recognize these with no issue and automatically installed the software, etc.


#2

For the benefit of anyone else following this thread, we were also communicating with this customer directly via support@plugable.com and in this case the solution was to reset the docking station by using these steps:

“To do so, please disconnect both the power and the USB cables from the back of the dock and keep them disconnected for at least 30 seconds. Reconnect the power cable first and then wait at least 10 seconds. Then reconnect the USB cable to to your laptop see if the USB devices connected to the dock’s USB ports are now being detected correctly.”

Thank you,

Bob
Plugable Technologies


#3

Thank you for the help Bob!

And the consistently awesome support you guys give.