We could not detect a DisplayLink product

We could not detect a DisplayLink product connected to the PC. However, it is connected and I see the DisplayLink has a light indicating at least it is getting power from my PC

Hi Chris,

Thanks for getting in contact with us. I’d be more than happy to help you with your Plugable display product. In order to better assist you, I’ll need a bit of additional information.

Could you please provide the logs produced by our tool Plugdebug, you can find it here and then send them to me at support@plugable.com.


Once we have those logs, we’ll start trying to figure out what exactly is going on with your setup.


Plugable Technologies