We could not detect a DisplayLink product.


#1

I have a Lenovo Thinkpad 8 with Windows 8.1 Update 1. I’ve connected your UD3900 (this one http://plugable.com/products/ud-3900)

I have purchased a USB 3.0 OTG adapter to connect it to my tablet. It’s like this one (http://www.amazon.es/aLLreli%C2%AE-Ad…)

The DisplayLink drivers are installed and I’ve connected a lot of devices to the Docking Station. Pendrives, a Mouse, an external HDD (USB 3.0).

No problems at all.

** BUT ** when it comes to my Display, it just doesn’t work. I have used the DisplayLink Support Tool and it says that it could not detect any device attached to my Lenovo.
!](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1049563/Screenshot_inline.png?1398378199)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1049563/Screenshot.png?1398378199)

Please, tell me what I am doing wrong.

EDIT:

I have connected the Docking Station to my girlfriend’s laptop (USB 2.0 port) and DisplayLink popped up and configured the display. Everything worked perfectly.

How could this be? Is my device incompatible?


#2

We’ve been working with Jose via our email ticketing system to get to the bottom of this issue.

For the benefit of others who may view this thread while researching the issue, at this point it appears that there are several reports of issues relating to USB 3.0 OTG functionality on the Thinkpad 8 (not specific to Plugable products, but with USB 3.0 devices in general).

As a workaround, using a USB 2.0 “A to B” cable between the OTG adapter and the device seems to help with device-detection issues, though of course the device will be limited to operating at USB 2.0 speeds in this configuration.

Credit to the users at tabletpcreview.com for their testing results:
http://forum.tabletpcreview.com/lenov…

There are other threads on the Lenovo forums documenting similar difficulties with the Thinkpad 8 and USB 3.0 functionality as well.

We will update this thread periodically as new information becomes available.


#3

Any updates to this topic? I am interested in purchasing for my ThinkPad 8, but want to be assured of full functionality so I can connect to a second (or dual) monitors while maintaining touchpad access in landscape mode.

Thank you.


#4

Hi Thomas,

Thanks for reaching out.

Based on the various forum threads out there, people seem to be reporting much improvement using the following Lenovo USB 3.0 OTG “Y” cable:
http://shop.lenovo.com/us/en/itemdeta…

We haven’t had much other customer feedback regarding this, but the later pages of the following thread contain lots of positive comments about the cable (with some even referencing using it with a Plugable UD-3900 dock):
https://forums.lenovo.com/t5/ThinkPad…

One other suggestion - it seems like a BIOS/firmware update to the TP8 is highly recommended for USB improvements as well.

Thanks!
Gary


#5

Hi Thomas,

Thanks for reaching out.

Based on the various forum threads out there, people seem to be reporting much improvement using the following Lenovo USB 3.0 OTG “Y” cable:
http://shop.lenovo.com/us/en/itemdeta…

We haven’t had much other customer feedback regarding this, but the later pages of the following thread contain lots of positive comments about the cable (with some even referencing using it with a Plugable UD-3900 dock):
https://forums.lenovo.com/t5/ThinkPad…

One other suggestion - it seems like a BIOS/firmware update to the TP8 is highly recommended for USB improvements as well.

Thanks!
Gary


#6