Waking laptop with Logitech MK345 mouse/keyboard

[itseileen]

I just purchased and set up my UD-6950z with my Dell Inspiron 3583 running Windows 11 Home. I’ve connected my LG Ultrawide 34" monitor via a DP cable and am using a Logitech MK345 mouse/keyboard combo. My power, sleep and lid options are set to “Do nothing” when I close the lid plugged in (all the other settings are Sleep). I have my laptop closed in a vertical stand and I’m unable to wake it with the mouse or keyboard - the only way to wake it is to open the laptop and press the power button. After looking at a few, older posts, I attempted to change the mouse and keyboard Power Management properties but the option wasn’t available. I found this post and attempted it but it still won’t wake using the mouse/keyboard. https://support.plugable.com/t/plugable-ud-3900-how-to-wake-laptop-from-sleep-using-either-mouse-or-keyboard/10186 Any other ideas for me?

[Pluga_Bob]

Hi Eileen,

Thank you for posting! I am sorry things are not working fully as expected while using your UD-6950Z docking station, and I would be happy to help.

Thank you as well for the detail you have provided and for the troubleshooting that you have already performed, it is all much appreciated.

Based on your description of the behavior, our next step is to get some additional information.

Can you please send an email to our direct support email address → support@plugable.com with ‘For ticket #- 450788’ in the subject line that contains the following information?:

1. The Amazon Order ID number for your UD-6950Z purchase

2. While the UD-6950Z is connected to your Dell laptop, the output of our diagnostic utility PlugDebug → https://plugable.com/pages/plugdebug

That information will help us to determine the next steps.

Important note - Please do NOT post the information we requested above here in our public forum (it contains personally identifiable information)

Apologies for the frustration, and thank you for giving us the chance to help!

Bob
Plugable Technologies