vMix 21 does not see the camera connected through NIX

vMix does not see camera connected through NIX Capture Card USB 3

PC runs Windows 10 Pro
NIX’s USB A connects to 3.1 USB port of the PC.
vMix v. 21
Windows did not see both Canon and Panasonic camcorders, so did vMIX.
Both cameras worked with Windows and vMix when connected through AverMedia Extremecap U3 CV710.

Hi There,

Thank you so much for reaching out to us, I am sorry to hear that you are running into this issue, but I would be more than happy to assist!

Just to make sure I have all of the right information, how are you connecting the capture card to your system, via the USB-A to USB-A cable, or the USB-C to USB-A cable?

What is the model number of the camera you are utilizing?

Thank you for your patience,
Product Owner & Technical Support

Hi Everyone,

We attempted to reach out to the customer to obtain some additional information regarding how they were connecting the device to their system, as well as to provide some additional troubleshooting steps, but we were not able to receive a response.

If the customer would like to continue troubleshooting the issue, or anyone else is experiencing the same problem, please feel free to reach out to us directly at support@plugable.com.

Thank you for your time,
Product Owner & Technical Support