video scheduler internal error with windows 10


#1

Hi I am using USB3-HDMI-DVI. It was working well until I upgraded windows 10. I saw video scheduler internal error and it is not working anymore. I tried to reinstall display driver and graphic drivers as well. How can I fix this problem? Please let me know. Thank you.


#2

Hi Sangchul,

Thanks for posting. I;m sorry your adapter isn’t working properly. I’d be happy to help. I see you also reached out to us directly via our support email address as well, so I am going to reply in both places.

Based on your description of the symptoms the first step is to make sure the latest version of the DisplayLink driver we recommend for Windows 10 is working properly. We’ll do this by cleaning the current driver from the system and re-installing. Please follow these steps:

  1. Disconnect the adapter from your system.
  2. Download, extract and run the DisplayLink cleaner software --> http://www.displaylink.com/downloads/… to remove the current driver from the system. Reboot, even if not prompted.
  3. Run Windows Update (Start > Settings > Update & security). Reboot if/when prompted. Repeat this process until there are no new updates found. This is important as Microsoft has been releasing frequent updates for Windows 10.
  4. Download and install the DisplayLink drivers from this link --> http://www.displaylink.com/downloads/…. Connect your adapter prompted during the installation.
  5. Reboot after the installation completes and test the system again.

Please let us know if this helps when you have a moment and we can determine the next steps from there.

Thank you,

Bob
Plugable Technologies
www.plugable.com/support


#3

Similar problem here,

did your steps but the problem persist. Problem is only when I set full screen of Youtube via Chrome on monitor which is not connected through adapter, but directly to PC. When I disconnect your adapter everything works fine.

Any idea?

Computer: LENOVO ThinkPad Edge E531
CPU: Intel Core i5-3320M (Ivy Bridge-MB PGA SV, L1)
2600 MHz (26.00x100.0) @ 2952 MHz (30.00x98.4)
Motherboard: LENOVO 688529G
Chipset: Intel HM77 (Panther Point)
Memory: 16384 MBytes @ 787 MHz, 11-11-11-28


#4

Thanks for posting! A lot of things have changed behind the scenes with Windows since this thread originated, in terms of the Anniversary Update to Windows 10.

Based on the information you provided, your system has not yet applied this update. As a first step please ensure the Anniversary Update has applied -> https://blogs.windows.com/windowsexpe… and then test the system again. The changes in the update make it such that the DisplayLink driver for our products can no longer cause a blue screen.

Please let us know if that helps!

Bob
Plugable Technologies
www.plugable.com/support


#5