Video and internet ports stopped working.

The internet and video ports no longer work so I need to plug these directly into my VAIO.

Hi Cay,

Thanks for posting here! Could you connect the monitor to your VAIO via the graphics port on the dock, run the DisplayLink Support Tool (instructions here:…) and send us the .zip generated on the desktop as an attachment to with your amazon order ID and a link to this thread?

This will give us an insight as to what is going on the software side and clues as to how to resolve the issue.