Video and charging support with UD-CA1A and ASUS UX534FTC-AS77 ZenBook 15 Laptop

Hello,

I’m able to dock my ASUS UX534FTC-AS77 ZenBook 15 Laptop with UD-CA1A but cannot get it to charge or send video to a second monitor via Type-C USB 3.1 (Gen 2) port. I can only get video to the external monitor if I plug the HDMI cable directly into laptop’s HDMI port.

Thanks,

John

Hello John, thanks for posting and we’ll be happy to help!

Thanks for the description of the issue you are seeing and providing the brand and model of system you are using. Unfortunately, our UD-CA1A dock is not compatible with this Asus system. In looking at the speecifications here: https://www.asus.com/Laptops/ASUS-ZenBook-15-UX534FTC/specifications/ it seems that Asus mentions the USB-C 3.1 Gen 2 port is used for data transfer only. Below is a screen grab from the specifications page:

image

In order for our UD-CA1A dock to work the system must also support DisplayPort video output and USB-C Power delivery.

I apologize that our dock will not be able to work with this system, but we do offer a 30-day no hassle return policy on Amazon.com/returns as we certainly do not want you to be stuck with a product that will not work as desired with your system.

Thank you,

David W.
Plugable Technologies
www.plugable.com/support

Thanks for the responsive and informative support - it’s rare these days.

I’m returning this laptop because of this and other issues. The USB-C incompatibility came as a surprise since I have an older ASUS laptop that has what I thought were the same USB-C description/logo and it works great with your docking station. Given the fine-print for USB-C logo/designations, can you forward me info or a link that identifies the common industry USB terms I should look for in a new laptop to get display + data + power compatible docking with your product?