VGA monitor works when directly connected to the notebook but is not seen by the docking station.


#1

When the VGA monitor is plugged in directly to the notebook it work without a problem. I am able to see everything on the external screen. When plugged into the docking station the monitor is not seen. The monitor goes to sleep.


#2

Re-installing the DisplayLink drivers was able to resolve this issue. Do so by following these steps:

  1. Disconnect the UD-3000 from the computer and remove the power adapter from the UD-3000.

  2. Run the DisplayLink Cleaner tool to completely uninstall existing DisplayLink Software:
    http://displaylink.com/techsupport_fi…

  3. Download driver v7.4 M2 from the below link and follow the installation prompts.
    http://www.displaylink.com/support/sl…

  4. Reboot the computer,

  5. Replug the power adapter to the UD-3000 and reconnect the UD-3000 to the computer. Allow several minutes for the driver to enumerate and for the firmware to complete upgrade.


#3