No green light. Using ‘your’ cable at the front usb plug. Tried with PC running… Turned off and turned back on. Help?
I replied to your earlier support request via email, but I suspect you may not have received that. Can you take a look in your junk/spam email folders?
I need to get log files from your system to figure out what’s going wrong here. You mentioned that this unit works on your daughter’s computer, so we need to investigate what’s going wrong on your machine.
If you could respond to the email I sent out and send over the requested logs, I’d appreciate it!