I have been usinf my docking for many year with a Lenovo laptop and two monitor LG.
I will be using a HP Elitedesk 800 G5 computer with Win 11 with the latest update.
When I connected the computer to the Hub via the usb connection it is very slow to boot up and show only part of the taskbar.
Any one have a problem with that type of computer.
When I connect one monitor directly to the HDMI port it loads up fast and brings up all the information on the task bar
Hi Robert,
Thank you for posting! I am sorry things are not working as expected while using your UD-3900 docking station in conjunction with your HP computer, and I would be happy to help.
Based on your description of the behavior, our next step is to get some additional information.
Can you please send an email to our direct support email address → support@plugable.com with ‘For ticket #- 453498’ in the subject line that contains the following information?:
The Amazon Order ID number for your UD-3900 purchase
Previously you said:
“When I connect one monitor directly to the HDMI port it loads up fast and brings up all the information on the task bar”
While things are connected in that manner, the output of our diagnostic utility PlugDebug → https://plugable.com/pages/plugdebug
That information will help us to determine the next steps.
*** Please do not post the information we requested above here in our public forum (it contains personally identifiable information) ***
Apologies for the frustration, and thank you for giving us the chance to help!
Bob
Plugable Technologies