I have a brand-new USBC-SATA-V that returns the error message “invalid configuration descriptor” in Device Manager upon any attempt to connect the dock or any drive in it after the drive goes into a power-down state.
The dock and drives work fine for the FIRST connection to the system, but if the dock goes into power mode, the drive disappears from the system and ONLY THE DRIVE letter disappears from the Task Manager entry for the drive on the “Performance” tab and the above error appears in Device Manager.
Removing and replacing the HDD yields the above error in Device Manager.
Power-cycling the dock via the rear on/off switch does the same.
Unplugging everything and plugging in just the dock does the same.
Deleting the entry in Device Manager and re-scanning to detect the dock does the same.
There is nothing that can revive the dock beyond full cold reboot, which is a condition I WILL NOT ENDURE.
Before I return this dock as defective… please tell me what else I can do to remedy this situation.
Windows 10 Home 64-bit with 64GB RAM
USB 3.1 Gen 2 via built-in port on rear of Asus X99 TUF motherboard
Using provided USB-A to USB-C cable
Occurs on both HDDs used so far: HGST CoolsSpin 4TB and WD 4TB Green (SMART on both drives show no errors, and the HGST was formatted via the dock)