Hi, I have a brand new setup that I was super stoked to have. I’m running three Samsung S3 Essential 27-inch Monitors off of my HP Omen 17-ck1xxx. This is powered by the USBC-MSTH3. I can get it to work, and when it does, it is fantastic. The issue is that I cannot reliably get it to work. Whenever I take my laptop off the dock and plug it back in, it is a huge battle to get the setup to fire back up again. The screens just stay black with their lights blinking, and the computer does not recognize the screens. It takes me like 20 minutes of turning stuff on and off and unplugging things before it will just randomly start working. Please help me figure out how to just get this to work, or what sequence I need to do things in, in order for it to run properly after being disconnected, because this is a disappointing nightmare.
Hi there,
Welcome to the community!
We are sorry to hear about the ongoing issues with your device. We would love to help to see if we can get to a resolution for you.
Can you please email our direct support email address ( support@plugable.com) and include “For ticket # 477911” in the subject line? In the email, please include the following information:
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Please provide the Amazon Order ID number for your Plugable product purchase.
For your reference, an Amazon Order ID number has seventeen digits (separated by two dashes), and typically, that information can be found here → https://amazon.com/orders 1 -
Please keep your USBC-MSTH3 adapter connected to your computer (even if it is not working as expected) and send us the output of our diagnostic utility PlugDebug → https://plugable.com/pages/plugdebug
This will allow us to examine log files from your computer and help determine the next steps.
Please do not post the above information here in our public forum (it contains personally identifiable information)
If you have any questions, please don’t hesitate to let us know.
Thanks!