USBC-7in1 SD card slot not detected on M1 Mac

Hi
I’ve just tried to use the SD card slot with an UltraII SanDisk SD card and my M1 Macbook Air doesn’t find it at all. The card works ok in the camera it is from. It doesn’t seem to go in very solidly but I can’t seem to push it in very much further that it goes too… so not sure what is wrong.

The unit is normally plugged in via the LG ultra fine 4K monitor but it also fails to recognise the card when plugged directly into the Mac and only the SD card is pushed into place.

Hi Adam,

Thank you for contacting Plugable support. We are sorry to hear you are experiencing this issue and would be happy to help assist.

To help clarify, only the SD card is not being read from your USBC-7IN1 card hub? Is this correct? If you were to plug in another device such as a USB drive in your USBC-7IN1 can you see your USB drive in your macOS?

Best regards,

Michael S.
Plugable Technologies
www.plugable.com/support

Hi that’s right - all the other connectors work it.
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Adam

Hello Adam,

Thank you for providing this additional information. Based on your description I would like to confirm that you are attempting to insert your SD card in the correct orientation. You stated, “It doesn’t seem to go in very solidly”. Please make sure that you are inserting the card as shown in the images below.

I would also be interested to see if another SD card produces the same results. If possible, could you try a different SD card to see if the behavior changes?

If you can confirm you are inserting the SD card correctly and (if possible) another SD card does not improve the behavior then we can certainly send you a new, pretested USBC-7IN1 under your warranty to help resolve this issue. In order to do so, we would need to acquire some additional information. When you have a moment, please contact us directly by emailing us at support@plugable.com and referencing Ticket # 347794 so we can match things up and discuss the next best steps.

We look forward to your reply.

Best regards,

Michael S.