Hello, I have a 6950UE, and I don’t see the green light on. Connected it to my Alienware laptop via USB-C for external monitors. Tried both the DPort and the HDMI from the monitors. Nothing. Installed the software and still nothing. Is it supposed to register in the device list?
Open to suggestions
Hi Daniel,
Welcome to the community!
We are sorry to hear about the issue you are experiencing with your USBC-6950UE DisplayLink video adapter. We would love to help to see if we can get to a resolution for you.
Can you please email our direct support email address ( support@plugable.com) and include “For ticket #478706” in the subject line? In the email, please include the following information:
Please provide the Amazon Order ID number for your Plugable product purchase.
For your reference, an Amazon Order ID number has seventeen digits (separated by two dashes), and typically, that information can be found here → https://amazon.com/orders
Keep the adapter connected to your computer (even if it is not working as expected) and send us the output of our diagnostic utility PlugDebug → https://plugable.com/pages/plugdebug
If the original unit was replaced through us, please include your previous ticket number in the email if you have it handy.
This will allow us to examine log files from your computer and help determine the next steps.
Please do not post the above information here in our public forum (it contains personally identifiable information)
If you have any questions, please don’t hesitate to let us know.
We look forward to resolving this matter as soon as possible.
Plugable Support
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