Hello I have a USBC-6950UE and it is intermittent. If I were to move the connecting cable it would work but very intermittent. Is there warranty for this unit? I’m using it under windows 11.
Hi there,
Welcome to the community!
We are sorry to hear about the intermittent connection issues you are experiencing with your USBC-6950U adapter. Your adapter is coverered under a two year warranty so we would be happy to look into the warranty status and help with a replacment.
To do so, can you please email our direct support email address ( support@plugable.com) and include “For ticket # ” in the subject line? In the email, please include the following information:
- Please provide the Amazon Order ID number for your Plugable product purchase.
For your reference, an Amazon Order ID number has seventeen digits (separated by two dashes), and typically, that information can be found here → https://amazon.com/orders 1
Once we have this information, we can then move forward with our next best steps.
If you have any questions, please don’t hesitate to let us know.
Thanks!
Michael S.