Hi, trying to use the display adapter with 2 HP 24fw monitors with Lenovo c380 yoga via HDMI. It worked great for a week but not it keeps cutting in and out or freezes, or monitors shut off as not recognized
Any help appreciated

Hi Mark,

Thank you for contacting Plugable support. Sorry to hear about the external monitor issues and I would be happy to assist.

According to your description, it appears everything was working up until recently so something changed. When you have a moment, could you please collect a set of diagnostic logs generated by our PlugDebug utility? It will gather device information and installation logs that will help our support team understand what could be happening. To collect these logs, please have the device plugged into your computer, and please follow this link for instructions:

The tool will collect system logs into a ZIP file and save them to your Desktop. Please do not post the zip file here. Please send to and reference ticket # 341404 in the title so we can match things up and help assist you from there.


Michael S.

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