USBC-6950U Not working

USB Graphics Adapters USBC-6950U
1

Hi I have a plemblem with usdc-6950U. It dose not work. Can you help me ?

About the USBC-6950U category
2

Hi there,

Welcome to the community!

We are sorry to hear about the issues with your device. We would be happy to assist.

Can you please email our direct support email address (support@plugable.com) and include “For ticket #500857” in the subject line? In the email, please include the following information:

  • Please provide the Amazon Order ID number for your Plugable product purchase.
    For your reference, an Amazon Order ID number has seventeen digits (separated by two dashes), and typically, that information can be found here → https://amazon.com/orders 1

  • Can you please keep your USBC-6950U DisplayLink adapter connected to your computer (even if it is not working as expected) and send us the output of our diagnostic utility PlugDebug? → https://plugable.com/pages/plugdebug. It will create a zip file on your desktop that you can add to your email.

This will allow us to examine log files from your computer and help determine the next steps.

Please do not post the above information here in our public forum (it contains personally identifiable information)

If you have any questions, please don’t hesitate to let us know.

Michael S.
Product Support Specialist
Plugable Technologies
support@plugable.com | plugable.com/support

3

Hi Andy,

I wanted to follow up and see if you still need help with your USBC-6950U.

Since this is a public community forum, please do not post your Amazon order number, diagnostic logs, serial number, address, or any other private information here.

When you have a moment, please email us directly at support@plugable.com and include “For ticket #500857” in the subject line. In that email, please include:

  1. Your Amazon Order ID number or other proof of purchase
  2. A short description of what is not working
  3. Your computer model and operating system
  4. A PlugDebug ZIP file with the USBC-6950U connected, even if it is not working as expected

PlugDebug instructions are available here:

https://plugable.com/pages/plugdebug

Once we receive your email, we can review the details and help determine the next best step.

Thanks,

Michael S.