Usb3-hub7-81x stopped working

Hi there I tried to reset as per your instructions in the FAQ and this thread:

It doesn’t seem to be getting any power (no lights when plugging into 1 or 7) but the adapter is green and the unit is warm to touch.

Thanks for reaching out!

If you’ve tried a power reset and the hub still isn’t activating, I should take a look at logs and see what’s going on.

Here’s a link to our log gathering tool with instructions:

If you could, please run that and send the resulting log to and reference ticket #281527

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