Usb3-hub7-81x stopped working

1

Hi there I tried to reset as per your instructions in the FAQ and this thread:
https://support.plugable.com/t/why-has-my-model-usb3-hub7-81x-stopped-working/

It doesn’t seem to be getting any power (no lights when plugging into 1 or 7) but the adapter is green and the unit is warm to touch.

2

Thanks for reaching out!

If you’ve tried a power reset and the hub still isn’t activating, I should take a look at logs and see what’s going on.

Here’s a link to our log gathering tool with instructions:

http://plugable.com/support/plugdebug

If you could, please run that and send the resulting log to support@plugable.com and reference ticket #281527

3

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