usb3 hub7 81x no lights

1

I just purchased a usb3 hub7 81x. When I plug in the power lead all the individual lights flash once but then nothing. No USB’s work when I plug them in.
I have tried the power unit in another USB hub and it powers up fine.

Please advise.

2

Hi Spencer,

Thanks for posting your question here. I’ll be able to help. What you are describing does not sound normal so just shoot us an email over to support@plugable.com with your Amazon Order Id, the serial number on your device, and a link to this thread and we’ll get you up and running.

Thanks,
Jerome.

3

I am having this exact problem too…

4

Hi Dan,

Thanks for posting your question here. We’ve received you inquiry through our private support system and will work with you directly to get your issue resolved.

Thanks,

Jerome
Plugable Technologies