usb3 hub7 81x no lights

I just purchased a usb3 hub7 81x. When I plug in the power lead all the individual lights flash once but then nothing. No USB’s work when I plug them in.
I have tried the power unit in another USB hub and it powers up fine.

Please advise.

Hi Spencer,

Thanks for posting your question here. I’ll be able to help. What you are describing does not sound normal so just shoot us an email over to support@plugable.com with your Amazon Order Id, the serial number on your device, and a link to this thread and we’ll get you up and running.

Thanks,
Jerome.

I am having this exact problem too…

Hi Dan,

Thanks for posting your question here. We’ve received you inquiry through our private support system and will work with you directly to get your issue resolved.

Thanks,

Jerome
Plugable Technologies